Welcome to the gentletouchtissues.shop FAQ page. Here, we address common questions about our products, orders, and services to help you find answers quickly.
1. How can I place an order?
You can place an order directly on gentletouchtissues.shop by selecting your desired items, adding them to your cart, and completing the checkout process with your payment details.
2. What payment methods are accepted?
We accept major credit cards, debit cards, and online payment services supported during checkout.
3. How can I track my order?
After your order is shipped, a tracking number will be emailed to you. You can use this number to monitor your shipment until it arrives.
4. What are your shipping schedules?
- Domestic (United States) orders are dispatched every Tuesday. Delivery typically takes 5 business days.
- International orders are dispatched every Thursday, with delivery taking approximately 12 business days depending on customs and destination.
5. Can I change or cancel my order?
Orders can only be modified or canceled before they enter the processing stage. Please contact our support team immediately if you need to make changes.
6. What is your return policy?
Products can be returned within 14 days of receipt if they are in their original condition and packaging. Returns should be sent to:
GENTLE TOUCH TISSUES LLC
6328 CITRUS BLVD
WHITTIER, CA 90601, United States
Approved refunds are issued via the original payment method within 7–10 business days after receiving and inspecting the returned item.
7. Who can I contact for assistance?
For any questions regarding orders, shipping, returns, or general inquiries, please contact our team:
Email: alberto@gentletouchtissues.shop
Phone: +1 9255176302
We are committed to providing prompt and helpful support to ensure your experience with gentletouchtissues.shop is smooth and satisfactory.