At gentletouchtissues.shop, we strive to provide a smooth and reliable purchasing experience. If you are not satisfied with your order, please review the return guidelines below to ensure your request is processed efficiently.

1. Eligibility for Returns
Products purchased from gentletouchtissues.shop can be returned if they are in their original condition and packaging. Returns must be initiated within 14 days of receiving your order. Items that are used, damaged, or not in the original packaging may not qualify for a return.

2. Return Process
To initiate a return, please contact our support team with your order details. Our team will provide instructions and confirm your eligibility for a return.

3. Return Shipping
Returned items should be sent to the following address:

Return Address:
GENTLE TOUCH TISSUES LLC
6328 CITRUS BLVD
WHITTIER, CA 90601, United States

Please ensure that returned items are securely packaged to prevent damage during transit. Customers are responsible for return shipping costs unless otherwise instructed by our support team.

4. Refunds
Once the returned item is received and inspected, approved refunds will be processed via the original payment method. Refunds will typically be issued within 7–10 business days after the returned item is received and approved. Please note that bank processing times may affect when the refund is reflected in your account.

5. Contact for Assistance
If you have questions regarding a return or need support during the process, please reach out to our team:

Email: alberto@gentletouchtissues.shop
Phone: +1 9255176302

We appreciate your cooperation and aim to make the return process as straightforward and timely as possible.